Shipping Policy
Upon placing a successful order, the product(s) will be dispatched within 2 – 3 working days. All orders are delivered within 10-15 business days. The details of your order will also be emailed to your registered email address.
We, under no circumstances, entertain or accept any cancellation once the order has been dispatched from our Fulfillment Center.
For prepaid orders: Free delivery on all orders above ₹ 1,000. For prepaid orders below ₹ 1,000, shipping rates are mentioned on the checkout/payment page.
For COD orders: We charge a nominal fee of ₹ 199.
Returns and Refund Policy
While we take pride in our products, we understand that sometimes they may not meet your expectations. Please find our return guidelines below:
- Chargeable Returns: Returns are offered as a service for a fee (return shipping).
- Missing Product Claims & Damaged Product: Any missing product claims or damaged products must be supported with an unboxing video, recorded when you first open the package. This video must clearly show all items being removed from the box.
- Items Bought on Sale: Products purchased during sales or at a discount are not eligible for returns or exchanges.
- Three-Day Return Window: Requests for returns must be made within 3 days of receiving the item.
- Shipping Delays: VYNK Spark partners with third-party courier services, and we are not liable for shipping delays. We will provide an estimated delivery time and a tracking number for your convenience. For urgent orders, please reach out to our customer service team.
- Cancellation/Alteration Policy: Orders cannot be cancelled or altered after 8 hours of being placed. If an order has already been packed or shipped, it will be considered a return upon refusal. For prepaid orders, VYNK Spark will not issue refunds if the order is refused at the doorstep. For COD orders, we reserve the right to deny future orders if an order is refused. Re-delivery requests will incur additional shipping and repacking charges.
- Return Packaging: Returned items must be in their original packaging, unused, and in the same condition as when you received them. All original paperwork must also be included.
- Refunds: We ensure quality product and expect quality returns. If approved, you’ll be automatically refunded and credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us using the details present at Contact Us.
- Processing Time: We aim to process all returns within 10 working days. If you have any questions, feel free to contact us at info@vynk.in or on WhatsApp at +91 9311335280.
- Approval Required: Return requests must be approved by VYNK Spark before the process is initiated. Please note, no refunds or exchanges are available for sale or discounted items.
Thank you for shopping with VYNK Spark!